and IT Services
48H UK Delivery
5 - 10 Days Worldwide delivery
General Sales Conditions
In case customer good(s) are faulty and customer wish to make a claim under the manufacturer's warranty please refer to the faults section on the manufacturer's manual for details of how to claim.
Our engineer may be called out to visit customer to fix the problem, arrange to repair in case it is need, or arrange for temporary or permanent exchange. This will be free unless the engineer cannot find a fault with the good(s), in which case customer will be charged a call out fee.
Customer is always advice referring to the manufacturer's operating, care and maintenance instructions in relation to their good(s) before calling us.
VII-Important Words and Terms Meaning
Delivery and Installation: the delivery and installation services that we provide to our customer,
Order: the order of Goods and Delivery, placed on our website,
Good(s): the items and accessories purchased from our website,
We/Us/Our: BSA Delacroix,
Customer/Client: the person that places the order with us,
Contract: the contract between our customer/client and us, which includes these Terms,
Terms: Terms and Conditions, which we will update occasionally if necessary. Any changes will take effect from the date they appear on our website and shall only apply to transactions from that date.
The soon we receive the returned good(s), better would be. At the reception of the good(s), we will check it to ensure all the good(s), manuals, accessories, and any items and components are within the returned package and acknowledge that if the good(s) has be reasonably taken care. If we notice and acknowledge that the good(s), it has not be taken reasonable care, we will charge customer a fee equal to the percentage deduction of the good(s) value. And also in case, some good(s) items are missing like manuals, accessories, and any items and components, we will charge customer the cost of these missing items. These costs will be deducted from any refund that is due to the customer.
VI-Good(s) Faulty
All Good(s) are covered by a manufacturer's warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. In case, customer good(s) does not work or appear not to be working correctly, please first check the manufacturer's instruction book to ensure that they have been installed and are being used correctly.
The manufacturer's warranty is provided in addition to the rights that the law says customer has as a consumer and accordingly, customer statutory rights are not affected.
VIII- Our connection, maintenance and repair services are based on our professionalism, experience and our customer’s confidence. Our relationships with our customers are governed by a set of procedures defined as follows:
When a customer call out our engineer for our services, any home visit is by an arranged appointment with the client and in some cases, it is conditioned by the payment of travel expenses, diagnostics, and labour times and in case of repairs if the problem is minor and need not more than one hour.
All our services are subject to a prior visit for a survey to assess the work to be carried out and an estimate quote will be given to the customer for approval. Once the quote is accepted, the work will be carry and done with the agreement of the client.
Under maintenance, the customer may purchase our support cover contract from one to three years with a benefit of free visits for any diagnosis and a discount of 5% to 25 % on the cost of our services.
Engineer call out fees: we charge and require the payment of £85 for London and £115 Greater London for any engineer call out on day of arranged date for all our services. This cost includes half hour diagnostic for repair or one hour small problem fix (this cost does not include parts and labour which are additional cost if we can fix the problem at customer property)
Before any services / repair start, we will inform the customer about the total cost of services / repair and will start our job only after receiving a deposit of 65% the value of the total services / repair cost,
In case we can’t do our services / repair of the electronic appliance at the customer home , and if we need to take the electronic appliance at our repair centre for more investigation and see if it would possible to find a better solution to fix the problem, we will inform the customer and with his/her consent, the repair electronic appliance will be taken to our repair centre for further investigation and possible work (the cost of the engineer call out does not include parts and labour which will be subject to an additional cost if we can fix the problem at our repair centre)
In case we can’t repair the electronic appliance at the customer home customer may decide not to repair and we will leave the electronic appliance at the customer home after payment of our engineer call out fee
Any home services are subject to an arranged day for fault test, collection or delivery and payment of our cal out engineer fees
On collection or delivery day, we always check any apparent scratch, the condition of the electronic appliance or anything good or bad on the electronic appliance in front of the customer
Any electronic appliance services / repair send to our repair centre, are subject before we start to repair it, to a quote agreement between the customer and our company in case we can repair it
In case we can’t repair, the electronic appliance will be returned to the customer at no extra cost
When we bring back the electronic appliance, we will always test it in front of the customer, any problem after we leave the property will be subject to a 3 months warranty if we are responsible for the same problem (any other problem shall be charge at our repair cost and policy)
We don't charge customer labour if we can’t do the services / repair the electronic appliance or if the customer change his/her mind two days before we start the repair job
Our services / repair service as a warranty of 3 months.
IX- Please note all our installation prices are standard for a property up to two floors and does not include parking fees and congestion charge zones fees. Beyond that our prices are adapted with others conditions, which include parking and congestion charges fees, work extension after the second property floor, additional work fees, site weather conditions, sites difficulty jobs and access, the number of engineer involve, complexity of work, height and danger of the places where the work will be carried out in the property, building and business offices etc.
Weekday (Monday - Friday) work after 6pm and weekends (Saturday to Sunday) are charged 30% extra.
We are not responsible for any change on any reception condition, for TV channel remove, change or don't work anymore in some satellites.
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Introduction General Sales Conditions
I-Order
By placing an Order with Us, You're accepting our terms of sales
Once customer placed an Order, we will acknowledge to our customer, receipt of this order and confirm by e-mail as soon as possible, the date of shipping of the order.
II-Prices
We aim to offer our customer our products at affordable prices. For this reason, we are permanently reviewing our pricing in respect of the market trading and update the change. Whoever, our prices remain competitive.
Our prices doesn't include UK and international delivery, Indoor installation and VAT (Value Added Tax). Our prices on our website are in UK pounds and will always be clearly displayed on customer order.
UK delivery cost are add after check out
International delivery cost are send by request of order or when the customer pay the product with the UK delivery cost (customer will have to pay a balance for the country where we will have to send the product)
We have two types of prices for UK and International customer:
- In Red: this prices represent a discount when the customer order and pay online
- In Blakc: this prices represent receipt of payment at customer door. This prices are only available in UK and after an agreement with us.
III-Payment
Our customers are advice that we accept payment via PayPal. Customer who pay online can benefit from our discount prices (in red) and Does who request payment at delivery won't be able to benefit our discount and will have to pay full prices (Black prices).
Paypal accept most of debit and Visa Card, MasterCard, etc.
On delivery date, we request half payment in cash and half in cheque guarantee by customer bank.
Product availability
We generally have in stock most of our products in our centre. But this is also subject to availability from our supplier and the Manufacturer accordingly to their availability.
But in case , the products order, are unavailable, we will keep inform our customer in time and give the option to either wait until the products are available at reasonable time, or either replace them with a similar productive or cancel the order and be refund.
IV-Delivery and Installation
Our products are delivery in all UK and all around the world. The UK delivery cost are indicate at the end of ckeck out and for international delivery we will send customer an international shipping cost which will need to be pay by Paypal or bank transfer before we send the product. If the customer has paid the product with the UK delivery cost,, we will send an invoice with amount difference due to the country where the product need to be send> Customer will pay via Paypal or bank transfer.
Our Installations are made in UK areas cover by M25. Outside of that zone, we aim to response after request of quote. BSA Delacroix installation are warranty one year in UK site.
Our products are normally delivery from 1 - 5 working days. But any delivery dates and times are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the Goods delivery.
All are products are delivery with all manufacturer guidelines which complied with in the sitting and use of the goods. Customer shall ensure all manufacturer guidelines come with product.
V-Order Cancellation
Our entire customers have the right to cancel their order with 15 working days from the days they order the good(s). Starting seven working before the good(s) are delivery and seven days after the goods are delivered. This must be done in writing, via our e-mail or via our website contact details.
The sending back of the good(s) is in charge of the customer. In case, any money as to be refund; refund will be made within 30 working days of the order cancel day.